Very rarely, your import may fail when installing your new Kadence Child Theme.

If this happens to you, try the following steps:


Disable all existing plugins (except for the Starter Templates plugin) and import them one by one again. 

Should this not solve the problem, repeat the same process a at least 6 – 7 times, refreshing the page between each try to check if things are importing.

It’s possible that you might have some duplicate content from this process so if you do, simply go through your posts, pages, menus, and media and delete any duplicate content. Once the content has imported, you can reactivate your plugins.


Different hosting providers place standard limitations on WordPress setups/users, which can be easily increased by either getting in touch with your hosting provider, or by doing it yourself manually. To do it yourself: 

1. Navigate to your WordPress dashboard and go to the Plugins page. Search for “file manager” and install & activate the first one that appears.

2. Once you have activated the plugin, you will see the File Manager link with a yellow folder on the left side of your dashboard. Click to open it.

3. Next, click the public_html folder > click the wp-config.php file > then click the pencil button to edit the file.

4. You should see the file pop up. Copy and paste the following BEFORE the line that says “That’s all, stop editing”

define('WP_MEMORY_LIMIT', '96M');<br>define( 'WP_MAX_MEMORY_LIMIT', '256M' );

5. Click “SAVE & CLOSE.”
6. Clear your cache.
7. Try the import again.

Get in touch with your hosting provider to confirm that all of these requirements are up to date and if not, ask them to update it.

When you first install your theme on your site, it’s going to look a bit empty and will need some setting up to look like the demo.
Our one click install should install the pages, menus etc but you will have to input your images and content as well as update links etc.
The documentation for your theme will show you step by step how to set up your site exactly like the demo, as well as how to add your own content.

Clearing your browser cache and cookies may resolve this problem. Also, check your search.php and index.php template files for errors.

To resolve this and similar issues, disable your plugins one at a time until you find the source of the issue. Generally, this will be due to two or more plugins trying to use the same resources (for example, JQuery or other Java-based tools).

In addition, it could be that there is a problem with your browser. A common resolution is to empty the browser’s cache. Please consult the documentation for your preferred browser to learn how to do this.

This error usually occurs when you are trying to add code snippets into WordPress and have missed something by mistake or the code has incorrect syntax. This will result into a PHP parse error and you will see a notice like:

Parse error- syntax error, unexpected $end in /public_html/site1/wp-content/themes/my-theme/functions.php on line 278

The error message would indicate the unexpected thing found in the code and the location of the script where the error occurred with line number. To fix this issue you will have to correct the syntax. Most of the time it is a missing bracket, or some unexpected character in the code.

Unlike standard avatars, Gravatars follow you around the web and automatically appear when you post a comment on a WordPress site.

To start using Gravatars on your site:

  1. Log in as an administrator to your site
  2. Navigate to Settings > Discussion and scroll down to the “Avatar” Section
  3. The “Avatar” section presents you with several options:
    • Avatar Display: Toggle Gravatars on and off for your site.
    • Maximum Rating: When users create a profile on Gravatar, they are given the opportunity to rate their Gravatar image as G, PG, R, X based on its appropriateness. Select the radio button for the maximum rating you would like displayed on your site.
    • Default Avatar: WordPress allows for you to select what image you would like to display when a commenter does not have a Gravatar account. Selecting one of the “generated” icons give you and your users some of the benefits of a Gravatar without requiring them to have a Gravatar account. The icons that say “generated” next to them take the email of the commenter and link it to an auto-generated image. Now, every time that commenter posts to your site, they will have the same unique image next to their name.